Time is money. At ACV, we pride ourselves on reliability. At least once in life, the majority of people have experienced waiting for a service person or company to show up in a scheduled window of time and they did not. Whether the appointment be at an exact time or a four hour window of time, that person/company should show up when they say they will. Such a simple concept, but often times over looked. Your time is important to us and we know that one delayed appointment often will ruin a whole day.
We at ACV abide by a simple rule, keep the client informed. We all know that uncontrollable situations and circumstance can occur in life. If and when they do, peace of mind for the customer is just a phone call away on our part. If running behind schedule, we call before the scheduled appointment time to inform the client. If there is a scheduled window time of two hours, we call to inform the client approximately what time in that two hour window we will be arriving.
Of course, all jobs vary when it comes down to scheduling. The time of day for scheduling the majority of residential jobs is usually irrelevant to the outcome of job quality. In this case, a job is scheduled at the most convenient time for the customer. There are also some specialty jobs where the location of the sun is imperative to the job quality. Examples of such would be black glass, skylights, glass ceilings or sun rooms; and would need to be scheduled in the morning or evening hours. To scheduling a free estimate appointment, please go to contacts.